Customer services, video support, and field communication are conducted on a secure, high-performance, and manageable video communication infrastructure. With local data center or on-premise deployment options, your data remains under your control.
VIDEO CONTACT CENTER
Secure and Scalable Video Communication on Your Own Infrastructure
All the Tools for Video Communication, on a
Single Platform
Call management, agent routing, interaction tools, and performance management — all within a secure and scalable video communication infrastructure.
Call Routing
Active calls are routed to the most suitable agent without removing users from the structure; requests are handled quickly and accurately.
Customized Queue Management
Calls are managed effectively with queue structures designed according to needs; waiting times are optimized.
High Interactivity
Communication is enhanced with interaction tools such as screen sharing, chat, polls, note- taking, and remote desktop management.
User-Friendly Interface
Agents, teams, categories, and structural settings are easily managed through a central management panel.
Detailed Reporting
Call volumes, waiting times, missed calls, and agent performance are analyzed in detail.
Scalable Infrastructure
An infrastructure that adapts to growing user numbers and traffic loads ensures uninterrupted usage at corporate scale.
Infrastructure Compliant with Corporate Requirements
